Privacy policy

Last updated: August 27, 2026

The purpose of this Privacy Policy is to explain how Protecflam Industries collects and processes the personal data of users of the protecflam.fr website (hereinafter “the Site”). It applies in particular to visitors to the Site, individuals who use its forms, newsletter subscribers, and customers who place an order or have an account on the Site.

1. Data Controller

The data controller responsible for the processing of personal data described in this policy is:

PROTECFLAM INDUSTRIES

31 rue de l’Étoile du Matin

44600 Saint-Nazaire – France

Phone: 02 40 90 10 80

Email: contact [at] protecflam [dot] com

Any questions regarding the protection of personal data or the exercise of your rights may be directed to these contact details.

2. Personal Data Collected

The data processed depends on your use of the Site.

Contact Forms and Support Requests

When you contact Protecflam Industries using a form, we may collect the following information:

• your last name;

• your first name;

• your email address;

• your phone number, when requested;

• your company name, when requested;

• the information contained in your message and, if applicable, any documents you submit.

Required fields are marked as such in the forms

Translated with DeepL.com (free version)aires. À défaut de fournir ces informations, il peut être impossible de traiter votre demande.

When you subscribe to the newsletter, we collect:

• your email address;

• your last name or first name, if you choose to provide them;

• the information necessary to manage your subscription and preferences.

Customer Account and Orders

When you create an account or place an order, we may collect the following information, among other things:

• your first and last name;

• your company name, if applicable;

• your email and phone contact information;

• your billing and shipping addresses;

• information related to your customer account;

• your order history;

• the products ordered, quantities, amounts, and billing information;

• information necessary for tracking and delivering the order;

• transaction-related data.

Payment

Payments may be made through specialized service providers, including PayPal and Payplug, depending on the payment methods offered on the Site.

The complete banking information required to process a credit card payment is handled by the relevant payment service provider in accordance with its own regulatory obligations and privacy policy.

Protecflam Industries does not store your complete credit card information.

Browsing Data

When you visit the Site, certain technical data may be processed, including:

• IP address;

• date and time of connection;

• pages viewed;

• information about the browser and device;

• data contained in the server’s technical logs;

• identifiers and information generated by cookies or other trackers when their use is authorized.

3. Purposes and Legal Bases for Processing

Personal data is processed only when there is a legal basis for doing so.

Management of Contact and Support Requests

Purpose: To respond to requests, provide information, prepare a quote, or follow up on a request.

Legal basis: Protecflam Industries’ legitimate interest in responding to requests received or the performance of precontractual measures when a request relates to a project or an order.

Creating and Managing a Customer Account

Purpose: To create and manage the account, provide access to order history, and facilitate purchases.

Legal basis: Performance of the contract or pre-contractual measures.

Order Management

Purpose: to record, process, invoice, deliver, and track orders and after-sales service.

Legal basis: performance of the contract and compliance with the legal and accounting obligations applicable to Protecflam Industries.

Payment

Purpose: To facilitate the payment of orders and manage transactions.

Legal basis: Performance of the contract, as well as, where applicable, compliance with legal obligations and a legitimate interest in preventing fraud.

Newsletters and Marketing Communications

Purpose: To send information about Protecflam Industries’ latest news, products, services, or offers.

Legal basis: Your consent, when required.

You may withdraw your consent at any time, including by using the unsubscribe link included in each newsletter.

Web Analytics

Purpose: To measure traffic to the Site, understand how it is used, and improve its functionality and content.

Legal basis: Your consent when the trackers used do not meet the conditions for an exemption from consent.

Website Security

Purpose: To ensure the security of the Website, detect abnormal behavior, prevent attempts at fraud or intrusion, and ensure the technical operation of the service.

Legal basis: Protecflam Industries’ legitimate interest in ensuring the security of its information system and services.

4. Recipients of the Data

Personal data is accessible only to individuals who need to know it in the course of their duties.

In particular, it may be disclosed to:

• authorized employees of Protecflam Industries;

• to the service provider responsible for hosting and the technical operation of the Website;

• to service providers involved in the maintenance or administration of the Website;

• to payment service providers, including PayPal and Payplug;

• to service providers responsible for preparing or delivering orders;

• to the service provider used to send newsletters, currently Mailchimp depending on the services used;

• to Google in connection with Google Analytics, when it is enabled and subject to the user’s cookie preferences;

• to consultants, experts, or service providers that Protecflam Industries may engage when necessary;

• to administrative or judicial authorities when required by law.

Protecflam Industries does not sell the personal data collected on the Site.

5. Mailchimp and Newsletters

Protecflam Industries uses Mailchimp to manage its subscriptions and send newsletters and informational campaigns.

The data required to send these communications—including the email address and, when provided, the first or last name—may be transmitted to and stored by this service provider.

Subscription to the newsletter is based on your consent. You can unsubscribe at any time using the link provided in each message.

6. Google Analytics

Subject to its actual configuration on the Site, Protecflam Industries uses Google Analytics to obtain statistics on traffic and usage of the Site.

Google Analytics may process information related to the device, browsing activity, pages viewed, approximate location, and the source of the visit.

When the use of Google Analytics requires your consent, the service must be enabled only after you have given your express consent via the cookie management tool.

Refusing audience measurement cookies that require consent should not prevent access to the Site’s essential features.

7. Data Transfers Outside the European Economic Area

Certain service providers used by Protecflam Industries—particularly in connection with web analytics or newsletter distribution—may process data from countries outside the European Economic Area.

When such transfers occur, they must be governed in accordance with applicable regulations, in particular through:

• an adequacy decision adopted by the European Commission;

• the framework applicable to certified U.S. companies, when applicable;

• or standard contractual clauses and, where necessary, additional safeguards.

8. Retention Periods

Personal data is retained for a period of time that is proportionate to the purpose for which it was collected.

Contact Requests and Prospects

Data related to a prospect may be retained for up to 3 years from the date of collection or the last contact initiated by the individual concerned.

Customers and Orders

The data necessary for managing the business relationship is retained for the duration of that relationship.

Certain data may subsequently be archived to comply with legal obligations or to enable the establishment, exercise, or defense of legal rights.

Accounting documents and supporting documents that must be retained in accordance with regulations—particularly invoices—may be retained for 10 years.

Customer Prospecting

When a customer’s data is used for sales prospecting purposes, it may be retained for the duration of the business relationship and for an additional 3 years following the end of that relationship or the last relevant contact.

The data used to send marketing communications is retained until consent is withdrawn or the recipient unsubscribes and, when required by applicable marketing regulations, within the recommended retention periods for prospect data.

Information strictly necessary to maintain proof of an objection or unsubscription may be retained separately to prevent any further solicitations.

Technical Data

Technical logs and data necessary for the security of the Site are retained for a limited period of time corresponding to security, maintenance, and incident detection needs.

Cookies

The lifespan of cookies varies depending on their purpose and is specified in the cookie management tool used on the Site.

The user’s choice regarding whether to accept or reject cookies may be saved to avoid having to request consent on every visit.

9. Cookies and Other Trackers

The Site may use cookies or similar technologies.

Strictly Necessary Cookies

Certain cookies are essential for the Website to function and may, in particular, enable:

• the storage of a shopping cart;

• authentication to a customer account;

• securing the Website;

• saving cookie preferences;

• the operation of key technical features.

When these cookies are strictly necessary to provide the service requested by the user, they do not require prior consent.

Cookies Requiring Consent

Other cookies or trackers may be used, in particular, to:

• measure website traffic;

• analyze how the Site is used;

• display content from third-party services;

• enable certain external features.

When consent is required, these trackers may only be set or read after the user has given their consent.

The user must be able to accept or reject these trackers with a comparable degree of ease.

Preference Management

During their first visit, users may be asked to choose which categories of cookies they accept.

They may modify or withdraw their consent at any time using the cookie management link or button accessible on the Site.

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

10. Content from Third-Party Sites

Some pages may include content hosted by third-party services, such as videos, maps, widgets, or other external content.

These services may process data or place trackers when they are loaded.

When such processing requires consent, the relevant content must be blocked until the user gives consent.

11. Your Rights

In accordance with applicable data protection regulations, depending on the processing in question, you may:

• Request access to your personal data;

• Request that your personal data be corrected if it is inaccurate or incomplete;

• Request that your personal data be erased under the conditions set forth in the regulations;

• Request that the processing of your personal data be restricted;

• Object to certain processing activities based on legitimate interests;

• Object at any time to the use of your data for marketing purposes;

• Request the portability of certain data when the legal conditions are met;

• Withdraw your consent at any time when processing is based on your consent.

The exercise of certain rights may be limited when a legal obligation requires Protecflam Industries to retain or process certain data.

12. How can you exercise your rights?

You can exercise your rights by contacting:

PROTECFLAM INDUSTRIES

31 rue de l’Étoile du Matin

44600 Saint-Nazaire – France

Email: contact [at] protecflam [dot] com

To protect your data, proof of identity may be requested only when necessary, particularly in cases of reasonable doubt regarding the identity of the person making the request.

If, after contacting Protecflam Industries, you believe that your rights have not been respected, you also have the right to file a complaint with the French Data Protection Authority (CNIL).

13. Data Security

Protecflam Industries implements technical and organizational measures designed to safeguard the confidentiality, integrity, and availability of personal data and to minimize the risks of unauthorized access, alteration, loss, or disclosure.

Access to personal data is limited, in particular, to individuals and service providers who need to know such information in order to perform their duties.

Since no computer system can guarantee absolute security, these measures are regularly adapted to address identified risks and evolving security practices.

14. Changes to the Privacy Policy

This policy may be amended to reflect changes to the Site, the data processing activities carried out, the service providers used, or applicable regulations.

In the event of a substantial change, Protecflam Industries may notify users by any appropriate means.

The date of the last update appears at the top of this policy.