{"id":2419,"date":"2026-06-23T17:21:35","date_gmt":"2026-06-23T15:21:35","guid":{"rendered":"https:\/\/protecflam.preprod-kalelia.fr\/politique-de-confidentialite\/"},"modified":"2026-09-22T12:31:55","modified_gmt":"2026-09-22T10:31:55","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/protecflam.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n
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Last updated: August 27, 2026<\/strong><\/p>\n\n\n\n

The purpose of this Privacy Policy is to explain how Protecflam Industries collects and processes the personal data of users of the protecflam.fr website (hereinafter \u201cthe Site\u201d). It applies in particular to visitors to the Site, individuals who use its forms, newsletter subscribers, and customers who place an order or have an account on the Site.<\/p>\n\n\n\n

<\/div>\n\n\n\n

1. Data Controller<\/h2>\n\n\n\n

The data controller responsible for the processing of personal data described in this policy is:<\/p>\n\n\n\n

PROTECFLAM INDUSTRIES<\/p>\n\n\n\n

31 rue de l\u2019\u00c9toile du Matin<\/p>\n\n\n\n

44600 Saint-Nazaire \u2013 France<\/p>\n\n\n\n

Phone: 02 40 90 10 80<\/p>\n\n\n\n

Email: contact [at] protecflam [dot] com<\/p>\n\n\n\n

Any questions regarding the protection of personal data or the exercise of your rights may be directed to these contact details.<\/p>\n\n\n\n

<\/div>\n\n\n\n

2. Personal Data Collected<\/h2>\n\n\n\n

The data processed depends on your use of the Site.<\/p>\n\n\n\n

Contact Forms and Support Requests<\/p>\n\n\n\n

When you contact Protecflam Industries using a form, we may collect the following information:<\/p>\n\n\n\n

\u2022 your last name;<\/p>\n\n\n\n

\u2022 your first name;<\/p>\n\n\n\n

\u2022 your email address;<\/p>\n\n\n\n

\u2022 your phone number, when requested;<\/p>\n\n\n\n

\u2022 your company name, when requested;<\/p>\n\n\n\n

\u2022 the information contained in your message and, if applicable, any documents you submit.<\/p>\n\n\n\n

Required fields are marked as such in the forms<\/p>\n\n\n\n

Translated with DeepL.com<\/a> (free version)<\/em>aires. \u00c0 d\u00e9faut de fournir ces informations, il peut \u00eatre impossible de traiter votre demande.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Newsletter<\/h3>\n\n\n\n

When you subscribe to the newsletter, we collect:<\/p>\n\n\n\n

\u2022 your email address;<\/p>\n\n\n\n

\u2022 your last name or first name, if you choose to provide them;<\/p>\n\n\n\n

\u2022 the information necessary to manage your subscription and preferences.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Customer Account and Orders<\/h3>\n\n\n\n

When you create an account or place an order, we may collect the following information, among other things:<\/p>\n\n\n\n

\u2022 your first and last name;<\/p>\n\n\n\n

\u2022 your company name, if applicable;<\/p>\n\n\n\n

\u2022 your email and phone contact information;<\/p>\n\n\n\n

\u2022 your billing and shipping addresses;<\/p>\n\n\n\n

\u2022 information related to your customer account;<\/p>\n\n\n\n

\u2022 your order history;<\/p>\n\n\n\n

\u2022 the products ordered, quantities, amounts, and billing information;<\/p>\n\n\n\n

\u2022 information necessary for tracking and delivering the order;<\/p>\n\n\n\n

\u2022 transaction-related data.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Payment<\/h3>\n\n\n\n

Payments may be made through specialized service providers, including PayPal and Payplug, depending on the payment methods offered on the Site.<\/p>\n\n\n\n

The complete banking information required to process a credit card payment is handled by the relevant payment service provider in accordance with its own regulatory obligations and privacy policy.<\/p>\n\n\n\n

Protecflam Industries does not store your complete credit card information.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Browsing Data<\/h3>\n\n\n\n

When you visit the Site, certain technical data may be processed, including:<\/p>\n\n\n\n

\u2022 IP address;<\/p>\n\n\n\n

\u2022 date and time of connection;<\/p>\n\n\n\n

\u2022 pages viewed;<\/p>\n\n\n\n

\u2022 information about the browser and device;<\/p>\n\n\n\n

\u2022 data contained in the server\u2019s technical logs;<\/p>\n\n\n\n

\u2022 identifiers and information generated by cookies or other trackers when their use is authorized.<\/p>\n\n\n\n

<\/div>\n\n\n\n

3. Purposes and Legal Bases for Processing<\/h2>\n\n\n\n

Personal data is processed only when there is a legal basis for doing so.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Management of Contact and Support Requests<\/h3>\n\n\n\n

Purpose:<\/strong> To respond to requests, provide information, prepare a quote, or follow up on a request.<\/p>\n\n\n\n

Legal basis:<\/strong> Protecflam Industries\u2019 legitimate interest in responding to requests received or the performance of precontractual measures when a request relates to a project or an order.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Creating and Managing a Customer Account<\/h3>\n\n\n\n

Purpose:<\/strong> To create and manage the account, provide access to order history, and facilitate purchases.<\/p>\n\n\n\n

Legal basis:<\/strong> Performance of the contract or pre-contractual measures.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Order Management<\/h3>\n\n\n\n

Purpose:<\/strong> to record, process, invoice, deliver, and track orders and after-sales service.<\/p>\n\n\n\n

Legal basis:<\/strong> performance of the contract and compliance with the legal and accounting obligations applicable to Protecflam Industries.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Payment<\/h3>\n\n\n\n

Purpose:<\/strong> To facilitate the payment of orders and manage transactions.<\/p>\n\n\n\n

Legal basis: <\/strong>Performance of the contract, as well as, where applicable, compliance with legal obligations and a legitimate interest in preventing fraud.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Newsletters and Marketing Communications<\/h3>\n\n\n\n

Purpose: To send information about Protecflam Industries\u2019 latest news, products, services, or offers.<\/p>\n\n\n\n

Legal basis: Your consent, when required.<\/p>\n\n\n\n

You may withdraw your consent at any time, including by using the unsubscribe link included in each newsletter.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Web Analytics<\/h3>\n\n\n\n

Purpose:<\/strong> To measure traffic to the Site, understand how it is used, and improve its functionality and content.<\/p>\n\n\n\n

Legal basis:<\/strong> Your consent when the trackers used do not meet the conditions for an exemption from consent.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Website Security<\/h3>\n\n\n\n

Purpose:<\/strong> To ensure the security of the Website, detect abnormal behavior, prevent attempts at fraud or intrusion, and ensure the technical operation of the service.<\/p>\n\n\n\n

Legal basis:<\/strong> Protecflam Industries\u2019 legitimate interest in ensuring the security of its information system and services.<\/p>\n\n\n\n

<\/div>\n\n\n\n

4. Recipients of the Data<\/h2>\n\n\n\n

Personal data is accessible only to individuals who need to know it in the course of their duties.<\/p>\n\n\n\n

In particular, it may be disclosed to:<\/p>\n\n\n\n

\u2022 authorized employees of Protecflam Industries;<\/p>\n\n\n\n

\u2022 to the service provider responsible for hosting and the technical operation of the Website;<\/p>\n\n\n\n

\u2022 to service providers involved in the maintenance or administration of the Website;<\/p>\n\n\n\n

\u2022 to payment service providers, including PayPal and Payplug;<\/p>\n\n\n\n

\u2022 to service providers responsible for preparing or delivering orders;<\/p>\n\n\n\n

\u2022 to the service provider used to send newsletters, currently Mailchimp depending on the services used;<\/p>\n\n\n\n

\u2022 to Google in connection with Google Analytics, when it is enabled and subject to the user\u2019s cookie preferences;<\/p>\n\n\n\n

\u2022 to consultants, experts, or service providers that Protecflam Industries may engage when necessary;<\/p>\n\n\n\n

\u2022 to administrative or judicial authorities when required by law.<\/p>\n\n\n\n

Protecflam Industries does not sell the personal data collected on the Site.<\/p>\n\n\n\n

<\/div>\n\n\n\n

5. Mailchimp and Newsletters<\/h2>\n\n\n\n

Protecflam Industries uses Mailchimp to manage its subscriptions and send newsletters and informational campaigns.<\/p>\n\n\n\n

The data required to send these communications\u2014including the email address and, when provided, the first or last name\u2014may be transmitted to and stored by this service provider.<\/p>\n\n\n\n

Subscription to the newsletter is based on your consent. You can unsubscribe at any time using the link provided in each message.<\/p>\n\n\n\n

<\/div>\n\n\n\n

6. Google Analytics<\/h2>\n\n\n\n

Subject to its actual configuration on the Site, Protecflam Industries uses Google Analytics to obtain statistics on traffic and usage of the Site.<\/p>\n\n\n\n

Google Analytics may process information related to the device, browsing activity, pages viewed, approximate location, and the source of the visit.<\/p>\n\n\n\n

When the use of Google Analytics requires your consent, the service must be enabled only after you have given your express consent via the cookie management tool.<\/p>\n\n\n\n

Refusing audience measurement cookies that require consent should not prevent access to the Site\u2019s essential features.<\/p>\n\n\n\n

<\/div>\n\n\n\n

7. Data Transfers Outside the European Economic Area<\/h2>\n\n\n\n

Certain service providers used by Protecflam Industries\u2014particularly in connection with web analytics or newsletter distribution\u2014may process data from countries outside the European Economic Area.<\/p>\n\n\n\n

When such transfers occur, they must be governed in accordance with applicable regulations, in particular through:<\/p>\n\n\n\n

\u2022 an adequacy decision adopted by the European Commission;<\/p>\n\n\n\n

\u2022 the framework applicable to certified U.S. companies, when applicable;<\/p>\n\n\n\n

\u2022 or standard contractual clauses and, where necessary, additional safeguards.<\/p>\n\n\n\n

<\/div>\n\n\n\n

8. Retention Periods<\/h2>\n\n\n\n

Personal data is retained for a period of time that is proportionate to the purpose for which it was collected.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Contact Requests and Prospects<\/h3>\n\n\n\n

Data related to a prospect may be retained for up to 3 years from the date of collection or the last contact initiated by the individual concerned.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Customers and Orders<\/h3>\n\n\n\n

The data necessary for managing the business relationship is retained for the duration of that relationship.<\/p>\n\n\n\n

Certain data may subsequently be archived to comply with legal obligations or to enable the establishment, exercise, or defense of legal rights.<\/p>\n\n\n\n

Accounting documents and supporting documents that must be retained in accordance with regulations\u2014particularly invoices\u2014may be retained for 10 years.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Customer Prospecting<\/h3>\n\n\n\n

When a customer\u2019s data is used for sales prospecting purposes, it may be retained for the duration of the business relationship and for an additional 3 years following the end of that relationship or the last relevant contact.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Newsletter<\/h3>\n\n\n\n

The data used to send marketing communications is retained until consent is withdrawn or the recipient unsubscribes and, when required by applicable marketing regulations, within the recommended retention periods for prospect data.<\/p>\n\n\n\n

Information strictly necessary to maintain proof of an objection or unsubscription may be retained separately to prevent any further solicitations.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Technical Data<\/h3>\n\n\n\n

Technical logs and data necessary for the security of the Site are retained for a limited period of time corresponding to security, maintenance, and incident detection needs.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Cookies<\/h3>\n\n\n\n

The lifespan of cookies varies depending on their purpose and is specified in the cookie management tool used on the Site.<\/p>\n\n\n\n

The user\u2019s choice regarding whether to accept or reject cookies may be saved to avoid having to request consent on every visit.<\/p>\n\n\n\n

<\/div>\n\n\n\n

9. Cookies and Other Trackers<\/h2>\n\n\n\n

The Site may use cookies or similar technologies.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Strictly Necessary Cookies<\/h3>\n\n\n\n

Certain cookies are essential for the Website to function and may, in particular, enable:<\/p>\n\n\n\n

\u2022 the storage of a shopping cart;<\/p>\n\n\n\n

\u2022 authentication to a customer account;<\/p>\n\n\n\n

\u2022 securing the Website;<\/p>\n\n\n\n

\u2022 saving cookie preferences;<\/p>\n\n\n\n

\u2022 the operation of key technical features.<\/p>\n\n\n\n

When these cookies are strictly necessary to provide the service requested by the user, they do not require prior consent.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Cookies Requiring Consent<\/h3>\n\n\n\n

Other cookies or trackers may be used, in particular, to:<\/p>\n\n\n\n

\u2022 measure website traffic;<\/p>\n\n\n\n

\u2022 analyze how the Site is used;<\/p>\n\n\n\n

\u2022 display content from third-party services;<\/p>\n\n\n\n

\u2022 enable certain external features.<\/p>\n\n\n\n

When consent is required, these trackers may only be set or read after the user has given their consent.<\/p>\n\n\n\n

The user must be able to accept or reject these trackers with a comparable degree of ease.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Preference Management<\/h3>\n\n\n\n

During their first visit, users may be asked to choose which categories of cookies they accept.<\/p>\n\n\n\n

They may modify or withdraw their consent at any time using the cookie management link or button accessible on the Site.<\/p>\n\n\n\n

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.<\/p>\n\n\n\n

<\/div>\n\n\n\n

10. Content from Third-Party Sites<\/h2>\n\n\n\n

Some pages may include content hosted by third-party services, such as videos, maps, widgets, or other external content.<\/p>\n\n\n\n

These services may process data or place trackers when they are loaded.<\/p>\n\n\n\n

When such processing requires consent, the relevant content must be blocked until the user gives consent.<\/p>\n\n\n\n

<\/div>\n\n\n\n

11. Your Rights<\/h2>\n\n\n\n

In accordance with applicable data protection regulations, depending on the processing in question, you may:<\/p>\n\n\n\n

\u2022 Request access to your personal data;<\/p>\n\n\n\n

\u2022 Request that your personal data be corrected if it is inaccurate or incomplete;<\/p>\n\n\n\n

\u2022 Request that your personal data be erased under the conditions set forth in the regulations;<\/p>\n\n\n\n

\u2022 Request that the processing of your personal data be restricted;<\/p>\n\n\n\n

\u2022 Object to certain processing activities based on legitimate interests;<\/p>\n\n\n\n

\u2022 Object at any time to the use of your data for marketing purposes;<\/p>\n\n\n\n

\u2022 Request the portability of certain data when the legal conditions are met;<\/p>\n\n\n\n

\u2022 Withdraw your consent at any time when processing is based on your consent.<\/p>\n\n\n\n

The exercise of certain rights may be limited when a legal obligation requires Protecflam Industries to retain or process certain data.<\/p>\n\n\n\n

<\/div>\n\n\n\n

12. How can you exercise your rights?<\/h2>\n\n\n\n

You can exercise your rights by contacting:<\/p>\n\n\n\n

PROTECFLAM INDUSTRIES<\/strong><\/p>\n\n\n\n

31 rue de l\u2019\u00c9toile du Matin<\/p>\n\n\n\n

44600 Saint-Nazaire \u2013 France<\/p>\n\n\n\n

Email: contact [at] protecflam [dot] com<\/p>\n\n\n\n

To protect your data, proof of identity may be requested only when necessary, particularly in cases of reasonable doubt regarding the identity of the person making the request.<\/p>\n\n\n\n

If, after contacting Protecflam Industries, you believe that your rights have not been respected, you also have the right to file a complaint with the French Data Protection Authority (CNIL).<\/p>\n\n\n\n

<\/div>\n\n\n\n

13. Data Security<\/h2>\n\n\n\n

Protecflam Industries implements technical and organizational measures designed to safeguard the confidentiality, integrity, and availability of personal data and to minimize the risks of unauthorized access, alteration, loss, or disclosure.<\/p>\n\n\n\n

Access to personal data is limited, in particular, to individuals and service providers who need to know such information in order to perform their duties.<\/p>\n\n\n\n

Since no computer system can guarantee absolute security, these measures are regularly adapted to address identified risks and evolving security practices.<\/p>\n\n\n\n

<\/div>\n\n\n\n

14. Changes to the Privacy Policy<\/h2>\n\n\n\n

This policy may be amended to reflect changes to the Site, the data processing activities carried out, the service providers used, or applicable regulations.<\/p>\n\n\n\n

In the event of a substantial change, Protecflam Industries may notify users by any appropriate means.<\/p>\n\n\n\n

The date of the last update appears at the top of this policy.<\/p>\n\n\n\n

<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Last updated: August 27,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_master.php","meta":{"footnotes":""},"class_list":["post-2419","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/pages\/2419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/comments?post=2419"}],"version-history":[{"count":3,"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/pages\/2419\/revisions"}],"predecessor-version":[{"id":3287,"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/pages\/2419\/revisions\/3287"}],"wp:attachment":[{"href":"https:\/\/protecflam.com\/en\/wp-json\/wp\/v2\/media?parent=2419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}